Welcome to the official Rules page for The Pokies 114. These Rules explain how our platform operates, what we expect from players, and how we manage accounts, deposits, withdrawals, bonuses, game integrity and disputes. We are committed to clarity and fairness — our compliance and testing teams have reviewed these procedures to ensure they work reliably in real play. By registering and using The Pokies 114, you accept these Rules in full.
| Topic | Key Point |
|---|---|
| Legal Entity & Regulation | Company registration number 3-102-841524, based in Costa Rica; regulated under PAGCOR rules and applicable law. |
| Account Eligibility | Must be of legal gambling age in your jurisdiction and located where online gambling is permitted. |
| One Account | Only one account per player unless otherwise approved by us; one account per credit card number. |
| Deposits | Use your own payment method; deposit credit card playthrough: 3x, PayID: 1x required before withdrawals. |
| Withdrawals | Processed promptly but subject to verification. We may hold funds while validating identity or transaction evidence. |
| Bonuses | Bonuses have specific terms. Abuse, collusion, or wagering strategies to defeat requirements will lead to voided bonuses and cancelled winnings. |
| Game Integrity | Use of bots, scripts, collusion, or exploitation of glitches is prohibited. We reserve the right to void winnings and pursue legal action. |
| Changes | We may amend these Rules at any time; material updates will be published on our platform. |
The Pokies 114 operates as an online gaming platform. Our company registration number is 3-102-841524, and our registered premises are located 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies 114 began operations in 2021 and offers a wide range of gaming and sports betting services. We operate under high standards of technical reliability and fairness and adhere to applicable regulatory frameworks, including regulation recognized by PAGCOR.
These Rules form a legally binding agreement between you (“the player”) and The Pokies 114 (“we”, “us”, or “the operator”). By creating an account, depositing funds, or playing any games on our platform, you confirm that you have read, understood, and accepted these Rules in full.
These Rules come into immediate effect when you register and create an account. We reserve the right to modify, update, or replace any provision of these Rules at any time for reasons including, but not limited to, compliance with law, regulatory guidance, improvements to customer service, or operational needs. We publish updates on our site. Continued use of the platform after posting of changes constitutes acceptance of the revised Rules.
To use The Pokies 114 you must meet the following eligibility criteria:
We strongly promote responsible gaming. If you believe you or someone close to you has a gambling problem, contact our support team for tools and limits that can help, including deposit limits, wagering limits, session limits, or voluntary account closure. Our Responsible Gaming team has tested these tools to ensure they operate correctly in common scenarios.
When opening an account you must provide accurate and complete personal details, including your full name, date of birth, email address, and telephone number. We will ask for documentary evidence in order to verify identity, age and address. Verification may include government-issued ID, proof of address, and proof of payment method.
We reserve the right to suspend or restrict accounts where verification has not been completed within a reasonable timeframe. It is the player’s responsibility to supply requested documents promptly. Failure to verify identity may lead to delayed or refused withdrawals and account suspension.
Only one account per player is permitted unless specifically approved by The Pokies 114. Multiple accounts for the same person are prohibited and will be closed. We permit a single account per credit card number; attempts to use the same card across multiple accounts may lead to account suspension and the cancellation of winnings.
Deposits appear in your account after we receive confirmation from your payment provider. Processing times depend on the payment method used and external financial institutions.
From our operational testing and experience, most electronic deposits are available immediately; bank transfers and similar methods may take a short period to clear. If a deposit is delayed, contact support with proof of payment and our team will investigate promptly.
Withdrawals are subject to the following principles, which we enforce to comply with AML rules and protect players:
When we process a withdrawal, the time it takes for funds to reach your financial institution depends on that institution’s processing times. In our testing of typical workflows, we found that once a withdrawal is approved, most bank and e-wallet transfers complete within standard banking timeframes; complex cases involving verification can take longer. If a withdrawal is returned to us by your financial institution, we will contact you and work to provide an alternate method where possible.
We reserve the right to request additional documentation at any time before processing deposits or withdrawals. Requests may include, but are not limited to:
Verification requests are standard industry practice for AML and player protection. We will hold funds for the time necessary to validate documentation. Our compliance team has implemented streamlined checks to minimize delay while preserving security.
Bonuses and promotions offered by The Pokies 114 are subject to specific terms and conditions that accompany each offer. General rules about bonuses include:
Our test cases have included reviewing bonus wagering behaviour. Where patterns indicate attempts to exploit offers, our systems flag the account for manual review and we will take appropriate action including reversal of bonus funds and winnings.
Maintaining a fair gaming environment is a core principle at The Pokies 114. Prohibited conduct includes, but is not limited to:
If we have reasonable evidence of prohibited conduct we will, at our discretion, void affected bets, freeze or close accounts, withhold funds, and pursue recovery of sums or legal action where necessary. Our investigative process combines automated detection and manual review by experienced staff to ensure decisions are proportionate and justified.
Occasional software or communication errors can occur. If a game malfunction happens, players must not take advantage of the situation. In the event of a malfunction that affects gameplay or player funds, The Pokies 114 will investigate and may void affected plays or transactions where appropriate.
Where a malfunction causes financial loss to players, we will review the incident with our game providers and where we determine restitution is appropriate we will make every reasonable effort to restore funds. Our approach to malfunctions is informed by technical testing and investigations to ensure consistent outcomes.
We reserve the right to suspend, restrict, or close accounts and withhold funds if we suspect a breach of these Rules, illegal activity, or fraud. Examples that may prompt action include identity theft, money laundering indicators, bonus abuse, use of prohibited software, or collusion.
When we take action, we aim to provide clear reasons and guidance on what documentation or steps are required to resolve the issue. If an account is closed for cause, we may cancel pending wagers, void winnings linked to a breach, and restrict access to the platform. We will act in accordance with applicable laws and regulation when handling disputes or suspected criminal activity.
We collect and process personal data in order to provide gaming services, comply with legal obligations, and prevent fraud and money laundering. Personal data handling is governed by our Privacy Policy which outlines the types of data we collect, purposes of processing, retention periods, and player rights. By using The Pokies 114 you consent to our data practices as described in the Privacy Policy. Our compliance team regularly audits data handling procedures to maintain security and confidentiality.
If you have a dispute or complaint about your account, a game, or a transaction, contact our Customer Support team first so we can investigate. Our processes are designed to resolve most issues promptly. If you are not satisfied with the outcome, details of escalation, and available regulatory complaint channels will be provided as appropriate.
We may change these Rules at any time. Material changes will be published on our platform and, where appropriate, notified to registered players. Continued use of The Pokies 114 after a change will indicate your agreement to the revised Rules. We recommend checking this page regularly for updates.
We provide tools to help players manage activity: deposit limits, loss limits, wager limits, cooling-off periods, and self-exclusion. Our team has tested these options to ensure they are effective and accessible. To set limits, contact Customer Support. For self-exclusion or closure, special procedures apply and we will confirm actions in writing.
The Pokies 114 follows robust AML policies. Large or unusual transactions may require additional verification, and accounts showing suspicious activity may be monitored, restricted or closed. Our checks are intended to protect players and the platform and are consistent with international best practices in the online gaming industry.
These Rules shall be governed by applicable laws and regulation applicable to our activities and operations. Where disputes remain unresolved, we will outline applicable dispute mechanisms and jurisdiction in accordance with applicable legal requirements and regulatory guidance.
Our team regularly tests core processes: deposit flows, verification, bonus application, and withdrawal fulfilment. These tests aim to ensure that rules operate as intended, turnaround times are reasonable, and player protections work properly. Our results show that the combination of automated systems and manual compliance reviews provides a balanced approach that minimizes false positives while catching genuine abuse.
We are committed to transparency and continuous improvement. If you find any inconsistency or have suggestions for improving our Rules or processes, please contact Customer Support and our compliance team will investigate.
These Rules are designed to protect players, preserve fairness and ensure the integrity of gaming on The Pokies 114. By registering and playing you confirm acceptance of these Rules. Keep your contact and identity details up to date, use responsible gaming tools if needed, and contact support if you have any questions.
Thank you for choosing The Pokies 114. We wish you fair play and responsible enjoyment while using our platform.
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